A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It is most often part of the billing account and is the easiest way to resolve a problem that requires a certain period of time to investigate or that needs to be escalated to a server admin. Thus, all responses provided by either side will be stored in the same place in case someone else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, so you will have to sign in and out of no less than two accounts in order to perform a particular procedure or to touch base with the hosting company’s client service staff. In case you would like to administer a number of domain names and each one of them is hosted in its very own account, you will have to use an even larger number of accounts at the same time. Besides, it could take substantial time for the hosting provider to answer your ticket requests.
