A live chat is one of the methods of communication supplied by some website hosting providers as a part of their support services. Depending on the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is faster than a support ticket and it'll make it much more unlikely to misspell or misunderstand a word as compared to a phone call with a representative. In addition, if the trouble that you experience needs some time to be reviewed and resolved, you will be able to do something different at the same time instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service absolutely free provided that you have world wide web accessibility even when your website hosting provider is based in a different country and they do not have a local telephone number you can call.