There're plenty of shared website hosting providers out there, still many of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you'll receive through this particular method of communication will vary based on the supplier - a few of them provide you with professional telephone support, many others offer general and customer support only since some matters are more time-consuming and it's far easier to be resolved through a trouble ticket, especially if the situation has to be escalated. However, it's good to find that you can get in touch with your website hosting supplier because there are various small issues that can be taken care of efficiently and in a very timely manner with a telephone call, not mentioning that you can get more info about the services before you become a client.