Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your help requests will be attended to in no more than sixty minutes after the support ticket or email is submitted. If your case requires additional assistance from an administrator, we will direct the trouble ticket or the email to the person on duty then leave a comment to notify you that more time will be required for finding the optimal solution. Furthermore if you make use of our Optional Managed Services package, any of the server management tasks included there will be carried out whenever you want.

  • Top quality support service

  • A Top–Notch Client Care Service

  • If you need assistance using the Web Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, do get in touch with the tech support team anytime via the ticketing system. Besides, if you require assistance administering your server, you can make use of the Optional Managed Services package, which includes weekly OS updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, data backup disk space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most how–to articles also video versions which demonstrate all the operations that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.