A 99.9% Server Uptime
Our shared website hosting system is based on a reliable, top–class hardware architecture and a heavily customized Linux distribution. Thus, irrespective of what your web site is, or how many website visitors you have, or even in case there’s a distributed denial–of–service attack, our physical servers will stay up and your web sites will stay visible online.
All our Linux shared website hosting packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s essential to also set up your own network infrastructure. That’s why we set up a custom–configured internal network in all our data center facilities. Relying on top–notch Juniper routers and switches, our internal network allows for amazingly fast data transmission rates and is fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, regardless of which web hosting offer you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re unsatisfied with our hosting services, or if you find them inadequate, or if you decide that you should have a Linux VPS web hosting packages instead of a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have full control over your domains even when you terminate your account with us.
24/7 Technical Support
If you happen to operate a web hosting firm, your customer service technicians are of major importance. That is the reason why we’ve meticulously selected a very knowledgeable team of technical support engineers, each with lots of years of experience behind his back. With their help, our company offers 24x7 support with all our hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All inquiries are responded to within sixty minutes and our average ticket response time is less than twenty minutes!